Who Are We?

We'd love to get to know you more—here's a bit about us.

Russell Technical Writing Ltd was established in 2024 by Karen Russell.

image of Karen Russell smiling - she is a middle-aged lady with curly medium-brown shoulder-length hair and blue-green eyes

Throughout her career, Karen has always migrated towards opportunities related to helping others. She enjoys the challenge of learning new skills and information then sharing the benefits of these with others.

After gaining her undergraduate degree in chemistry at the University of St Andrews, she continued with a postgraduate certificate in secondary education at the University of Newcastle Upon Tyne. Karen taught for seven years—in Carlisle, Lockerbie, Hertfordshire, and South Korea.

Always ambitious and not afraid to grasp life's opportunities, while living in London, Karen investigated and facilitated a change of direction in her career from teaching chemistry to technical writing.

The expertise that Karen has built over ten years as a technical writer and information developer, has afforded her the opportunity to work with teams across the globe, travelling to Austria, France, Germany, Texas, New York, and New Hampshire, alongside remotely coordinating documentation projects in Japan and China.

Karen is keen to use her knowledge and experience to support small businesses to grow by improving their customer-facing and internal procedural documentation, raising the quality of customer experience, and building strong foundations for successful growth.

In her free time, Karen also plans to finish writing her historical fiction novel, inspired by discoveries from her hobby of genealogy.

Soft Skills

We understand that trusting your company's information to an external party is a big decision. Not only do we have an extensive skillset and experience, we also have strong transferrable skills and are committed to providing you with a reliable service that you can trust.

  • Problem Solving:
    We never give up, there is always a solution!
  • Analytical:
    We don't blindly dive into projects; we analyse your requirements and think carefully about the best way forward.
  • Investigation:
    We strive to uncover the correct details—"good enough" is not in our vocabulary.
  • Communication:
    We understand how important it is to maintain an effective two-way channel of communication to make sure that we're all on the same page.
  • Efficiency:
    It's in our nature to keep processes running smoothly and to get to the point.
  • Determination:
    We want to succeed by helping your company to succeed too.

Memberships and Associations

Karen Russell, director and technical writer / information developer at Russell Technical Writing Ltd is a member of the Institute of Scientific and Technical Communicators (MISTC).